FAQS

If you are a qualified diver but have not dived for more than a year, in Ray Diving Cozumel we consider it may be necessary to do a brief refresher with your dive guide in shallow water at the start of the first dive. This will take just 5-10 minutes and cover the basic dive skills, such as mask clearance, regulator retrieval and clearance, and a basic fin pivot. Please do not worry about this, it is very simple and we will do everything to ensure you are comfortable and confident in the water.

We offer customized dive trips, we specialize in small groups and personal attention, our maximum number of passengers in the boat is 4.

We offer 2 trips daily; morning departure 8:00am, and in the afternoon 1pm departure. Both trips are 2-tank dive. if you are travelling by cruise ship, staying in Cancun or Playa del Carmen we can adjust our times to your own convenience.

If you are staying in any southern hotel (from El Presidente to Iberostar) we can offer you a dock pick up. In any other cases we will meet at the marina.

If we have available spaces we can arrange a mix trip, a diving/snorkeling trip. In other case, you can always book a private charter.

The Marine Park Fee, taxes, weights, tanks, mask, fins, water and a light snack.

Yes, always upon request at an extra charge.

Yes, you can rent from a BCD to a dive computer.

Yes, we welcome all requests and will do our best to accommodate your every need.

Electronic learning (eLearning) is the delivery of education online, using web-based technology. PADI eLearning allows you to begin your dive education at your convenience, on the internet, and finish your training in the water with a PADI Professional. With PADI eLearning, you complete the knowledge development (classroom) portion of the most popular courses at your own pace – studying anytime and anywhere you have a high-speed internet connection. If you have a busy schedule or just prefer the convenience of online study, eLearning is a good choice.

Which online courses are currently available?

• PADI Open Water Diver Online – available in English, Spanish, German, French, Italian, Japanese,
• Dutch, Russian, Chinese and Korean
  
• PADI Advanced Open Water Diver Online – English
  
• PADI Enriched Air Diver Online – English and Japanese
  
• PADI Digital Underwater Photographer Online – English
  
• PADI Scuba Tune-up Online – English
  
• Dive Theory Online – English and Japanese
  
• PADI Rescue Diver Online – English
  
• PADI Divemaster Online – English and Japanese
  
• PADI Instructor Development Online – English, Japanese, and Spanish.

Becoming a scuba diver is a wonderful adventure! Scuba certification includes three phases:

1. Knowledge Development
During the first phase of your scuba lessons, you’ll learn the basic principles of scuba diving such as
What to consider when planning dives.
How to choose the right scuba gear for you.
Underwater signals and other diving procedures.
You’ll learn this valuable information online with PADI eLearning®. At the end of each chapter, you’ll answer questions about the material to ensure you understand it. At the end of the course, you’ll take a final exam that ensures you have thorough knowledge of scuba diving basics.
You’ll also watch videos that preview the scuba skills you’ll practice. In addition to the video, your instructor will demonstrate each skill for you.

2. Shallow Water Dives
This is what it’s all about – diving. You’ll develop basic scuba skills in a calm beach. The basic scuba skills you learn during your certification course will help you become familiar with your scuba gear and become an underwater explorer. Some of the essential skills you learn include:

• Setting up your scuba gear.
  
• How to get water out of your mask.
• Entering and exiting the water.
  
• Buoyancy control.
  
• Basic underwater navigation.
  
• Safety procedures.

You’ll practice these skills with an instructor until you’re comfortable. When you’re ready, it’s time for your underwater adventure to begin at an open water dive site.

3. Open Water Dives
After your confined water dives, you’ll head to “open water,” where you and your instructor will make four dives. On these dives you’ll get to explore the underwater world. You’ll apply the skills you learned in confined water while enjoying what the local environment has to offer.

Some swimming ability is required. You need to have basic swim skills and be able to comfortably maintain yourself in the water. Your PADI Instructor will assess this by having you:

Swim 200 metres/yards (or 300 metres/yards in mask, fins and snorkel). There is no time limit for this, and you may use any swimming strokes you want.

Float and tread water for 10 minutes, again using any methods you want.

Any individual who can meet the performance requirements of the course qualifies for certification. There are many adaptive techniques that allow individuals with physical challenges to meet these requirements.

With the necessary training and experience, the limit for recreational scuba diving is 40 metres/130 feet. Beginning scuba divers stay shallower than about 18 metres/60 feet. Although these are the limits, some of the most popular diving is shallower than 12 metres/40 feet, where the water’s warmer and the colors are brighter.

We operate on line, we do not have a physical shop, your boat leaves from the marina. Anyway, whatever is possible, we meet with our divers always the day before.

No problem. We can look up most PADI diver certifications online. We’ll need your full name as it would have appeared on your most recent certification card, and your birth date. However you can mail us a copy of your certification after you booked your dives and prior to your trip so we can have a record of it.

No, it is not necessary to have you own dive computer. In Ray Diving Cozumel we control the dive profile within safe no decompression limits and give you a full safety briefing at the start of each dive. Ray will be diving with you and he has his own dive computer, so rest assured you will always be diving within safe limits. If, of course, you have your own computer, then you would be most welcome to bring it and use it during the dives.

Besides an underwater camera or video camera if you want to capture all the magic, in Ray Diving Cozumel we recommend you bringing necessary items for the land visits, such as a good sun hat, sunscreen* and eye protection. The sun here is extremely strong. Be sure to bring your diving license and insurance information as well. All necessary dive equipment can be rented. Our dive trips include weights, weight belts and tanks.

*SUNSCREEN ADVICE. Read the label. A product advertising itself as “reef safe” doesn’t necessarily mean what it says. Check ingredient lists and avoid reef-damaging substances such as oxybenzone, butylparaben, octinoxate and 4-methylbenzylidine camphor, all of which have been shown to cause coral bleaching even at low levels. Apply sunscreen at least 10-15 minutes before going in the water so that the lotion absorbs into your skin.

You need to compliment a medical statement prior to any diving activity. Any condition that you might present or is a concern not necessarily keeps you away from diving, but only a physician can consult privately or with the Divers Alert Network (DAN) as necessary when assessing a scuba candidate. In Ray Diving Cozumel we also recommend you to read the DAN web page FAQs.

http://www.diversalertnetwork.org/medical/faq/

In Ray Diving Cozumel we highly recommend you to have insurance with DAN. Whether you plan to dive once a year or once a day, DAN membership and scuba diving insurance are as essential for dive safety as your PADI training and dive gear. As the leader in dive training, PADI recognizes DAN’s commitment to diver safety. Experience the peace of mind of preparing smarter. Then breathe easy, knowing you’re covered in case the unexpected happens. The price you pay is so low, that it would be not even significant in your trip budget; you can check the different plans in the link below.

https://www.diversalertnetwork.org/scuba-dive-insurance/?

We currently only accept the following form of payment:

PayPal
We are unable to accept wire transfers, checks, money orders or orders received by mail/fax.
A 100% payment is needed in order to make a reservation. Please visit our cancellation policies in FAQ´S.

100 % Refunds will be issued only in the event the reservation is cancelled at minimum one month prior for any booking by any reason they are caused.

Within the month refunds will be issued only when the spaces are sold out by the day that the service was contracted. Please keep in mind that the earlier you can inform us, is easier to get your places fill up.

No Shows or unused portions of any dive packages, dive courses or tour features due to any reason are non-refundable.

Ray Diving is not responsible for compensating or crediting any traveler for any loss incurred due to delayed/cancelled flights or any other way of transport, illness or any other problems. Trip interruption/cancellation insurance is your only protection. We highly recommend that you purchase travel insurance coverage from a trusted provider. We also encourage all divers to have Dan Master Insurance Plan.